Receptionist (Casual) | Buller

• Westport | West Coast Buller Integrated Family Health Service
• Casual position covering sick and annual leave

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders

Are you a people person with strong admin skills and a passion for supporting your local community? Join our dedicated team at Buller Health as a Receptionist, where you’ll be the welcoming face of our services and play a key role in ensuring smooth and efficient operations.

About the Role

As a Receptionist at Buller Health, you’ll be responsible for delivering exceptional front-line service to patients, whānau, and visitors, as well as providing vital administrative support to keep our clinic and wider health services running smoothly. This is a varied role where no two days are the same—perfect for someone who thrives in a busy and supportive healthcare environment.

Key Responsibilities

• Greet patients and visitors in a professional, welcoming manner—both in person and over the phone.
• Manage appointment bookings, patient enrolments, and enquiries with care and accuracy.
• Maintain up-to-date patient records, including enrolment data, clinical documents, and correspondence.
• Support the efficient running of the clinic by monitoring waiting areas and assisting with daily operational tasks.
• Assist with payments, invoicing (including ACC and overseas patients), and end-of-day cash reconciliation.
• Provide general admin support, including mail, scanning, filing, and minute taking.
• Help coordinate DHB vehicle use, patient transport, and maintenance requests.
• Provide support across other Buller Health sites as needed.

What You’ll Bring

Essential:

• A positive, people-focused attitude with excellent interpersonal and communication skills.
• Strong time management and multitasking ability—comfortable working in a fast-paced environment.
• High levels of initiative, discretion, and professionalism.
• Ability to work both independently and collaboratively within a team.
• Cultural sensitivity and understanding of Te Tiriti o Waitangi and its application in healthcare.
• Good self-presentation and commitment to continuous learning and self-development.
• Problem-solving ability and a flexible, can-do attitude.
• High standards of accuracy and confidentiality when handling sensitive information.

Desirable:

• Experience in a health-related or customer-facing administrative role.
• Knowledge of Indici or other patient management systems.
• Ability to provide extra cover during staff shortages or busy periods.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

Health NZ West Coast is situated on the West Coast of New Zealand’s South Island. It is unmatched for the scale, diversity, and accessibility of its natural attractions, including rugged coastline, sandy beaches, rainforests, and some of the highest mountain peaks in the country. The region boasts robust tourism and primary production industries, which provide the backbone of the local economy. The town of Hokitika is Southern to Te Tai o Poutini West Coast and is located alongside the historically rich and picturesque Hokitika river.

Health NZ West Coast are proud of how we do things. We have a way of working that we consider unique. It's about trying new things, listening to ideas from wherever they come from and working together as one. We are passionate about attracting, recruiting, and retaining talented people – to become part of our team. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.